The following error can be seen in the Agentservice log
ErrorMsg: AwE-9999 Internal error
Details: No agents started for ip address: 123.456.78.9 and userid: Appworx
Observed behavior can be seen as:
The Agent Name, IP/host, or User values on the Agent installation does not match the Name, IP/host/ or User value for the Agent object as defined in the Java Client (GUI).
Review the Remote Agent configuration for the following:
And compare these 3 values to the Agent as defined in the Java Client. Edit the Remote Agent and review the following:
Confirm if the above values match.