Remote Agent error "No agents started for ip address"

Products

• CA Automic Applications Manager (AM)

Issue/Introduction

The following error can be seen in the Agentservice log

ErrorMsg: AwE-9999 Internal error
Details: No agents started for ip address: 123.456.78.9 and userid: Appworx

Observed behavior can be seen as:

• Remote Agent stays in a No_Service or Srvc_Down when starting watchworx service
• Jobs scheduled on the Agent go immediately into Launch Error without any output files
• Agent unavailable error

Environment

Release: 9.4.x

Cause

The Agent Name, IP/host, or User values on the Agent installation does not match the Name, IP/host/ or User value for the Agent object as defined in the Java Client (GUI).

Resolution

Review the Remote Agent configuration for the following:

• The Remote Agent Name
• The Remote Agent IP/host address for the server and confirm the value is set correcting in the awenv.ini
• The User that is used to install the Remote Agent and owns $AW_HOME. For Windows, review the User assigned to the watchworx service (check service properties)

And compare these 3 values to the Agent as defined in the Java Client. Edit the Remote Agent and review the following:

• Name
• AgentService IP addresses
• User

Confirm if the above values match.