Remote agent cannot be started: No agents started for ip address: xx.xx.xx.xxx and userid: ?

Products

• CA Automic Applications Manager (AM)

Issue/Introduction

Remote agent cannot be started: No agents started for ip address: xx.xx.xx.xxx and userid: ?

Environment

Release: AAMOS499000-8.0-Automic Applications Manager-OS400 Agent
Component:

Resolution

Applies to Applications Manager version 7.x and 8.x

Symptoms

After successful installation, agent cannot be started and throws the error message:

ErrorMsg: AwE-9999 Internal error

Details: No agents started for ip address: xx.xx.xx.xxx and userid: ?

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Cause

This error was seen in an installation of SE Linux for the remote agent, which is a very tight/secure Linux version. This has caused a permission problem, which leads to an unknown user, indicated by 'userid: ?'.

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Resolution

System administrator has to set permissions for the user / use 'normal' version of Linux.