Notifications are not working after applying the hot fix 1 for service pack 12

Products

• CA Automic Applications Manager (AM)

Issue/Introduction

Notifications are not working after applying the hot fix 1 for service pack 12

Environment

Release: AAMOS499000-8.0-Automic Applications Manager-OS400 Agent
Component:

Resolution

Symptoms

Upgrading Applications Manager to Version 8 Services Pack 12 Hot Fix 1 and job email notification fail to work with the following error:

DEBUG: getProvider() returning javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc]
DEBUG SMTP: useEhlo true, useAuth false
DEBUG SMTP: trying to connect to host "[email protected]", port 25, isSSL false
09:45:10.39 nfy0: AwE-9999
09:45:10.41 nfy0: .AxOptions: NoErrorMsgProperties=false
ErrorMsg: AwE-9999 Internal error (2/10/14 9:45 AM)
Details: {mail.smtp.port=25, mail.smtp.host=smtp.abcde..com, [email protected]}
java.lang.NoSuchMethodError: com.sun.mail.util.TraceInputStream.<init>(Ljava/io/InputStream;Lcom/sun/mail/util/MailLogger;)V
    at com.sun.mail.smtp.SMTPTransport.initStreams(SMTPTransport.java:2039)
    at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1959)

ErrorMsg: AwE-5123 Email error (2/27/14 3:25 PM)
Details: {mail.smtp.port=25, mail.smtp.host=smtp.uncg.edu, [email protected]}
javax.mail.NoSuchProviderException: smtp

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Cause

Due to the order in which the class paths were loaded for that instance, its utilizing an old .jar file.

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Resolution

Delete the smtp.jar and mailapi.jar files in the AW_HOME/web/classes directory afterward restart Applications Manager processes.

***This issue is set to be resolved in SP13