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Notifications are not working after applying the hot fix 1 for service pack 12

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Article ID: 89484

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Updated On:

Products

CA Automic Applications Manager (AM)

Issue/Introduction

Notifications are not working after applying the hot fix 1 for service pack 12

Environment

Release: AAMOS499000-8.0-Automic Applications Manager-OS400 Agent
Component:

Resolution

Symptoms

Upgrading Applications Manager to Version 8 Services Pack 12 Hot Fix 1 and job email notification fail to work with the following error:

DEBUG: getProvider() returning javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc]
DEBUG SMTP: useEhlo true, useAuth false
DEBUG SMTP: trying to connect to host "[email protected]", port 25, isSSL false
09:45:10.39 nfy0: AwE-9999
09:45:10.41 nfy0: .AxOptions: NoErrorMsgProperties=false
ErrorMsg: AwE-9999 Internal error (2/10/14 9:45 AM)
Details: {mail.smtp.port=25, mail.smtp.host=smtp.abcde..com, [email protected]}
java.lang.NoSuchMethodError: com.sun.mail.util.TraceInputStream.<init>(Ljava/io/InputStream;Lcom/sun/mail/util/MailLogger;)V
    at com.sun.mail.smtp.SMTPTransport.initStreams(SMTPTransport.java:2039)
    at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1959)

ErrorMsg: AwE-5123 Email error (2/27/14 3:25 PM)
Details: {mail.smtp.port=25, mail.smtp.host=smtp.uncg.edu, [email protected]}
javax.mail.NoSuchProviderException: smtp


Cause

Due to the order in which the class paths were loaded for that instance, its utilizing an old .jar file.


Resolution

Delete the smtp.jar and mailapi.jar files in the AW_HOME/web/classes directory afterward restart Applications Manager processes.

***This issue is set to be resolved in SP13