Newly installed remote agent shows in Status as Srvc_Down

Products

• CA Automic Applications Manager (AM)

Issue/Introduction

Newly installed remote agent shows in Status as Srvc_Down

Environment

Release: AAMOS499000-8.0-Automic Applications Manager-OS400 Agent
Component:

Resolution

Detailed Description and Symptoms

A new remote agent installation has the status as Srvc_Down.

Investigation

The following error is found in the $AW_HOME/log/AgentService.log:

ERR27 15:57:21-The system cannot find the file specified. (0x2)(2:2) ERR27 15:57:21-Exiting with error.

Solution

There is an absence (or incorrect version) of Java on the Agent machine. 

Install a current, supported version of Java on the Agent machine and restart the Agent processes.