SEND_MAIL does not work after upgrade to V9 or V10

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

SEND_MAIL does not work after upgrade to V9 or V10

Environment

Release: AOATAM99000-9.0-Automic-One Automation Tools-Application Manager
Component:

Resolution

Symptoms

After upgrading from Operations Manager V8 to Automation Engine V9 or V10 the SEND_MAIL script function no longer works when attaching a file.

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Cause

As of V9 of the Automation Engine, the SEND_MAIL is performed by the Automation Engine component itself. In previous versions of the Operations Manager the SEND_MAIL was done by the OS Agent.

Reason for that:Security - an agent cannot be limited to one specific Mail-user as all Agents (WIN,UNIX) could "mail" and the agents potentially could access all files as they are running with root rights.

 

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Resolution

The User that starts the Automation Engine must have access the the file that is being attached to the SEND_MAIL. If the user does not have permissions to the file the SEND_MAIL will fail.

For a user who is doing :SEND_MAIL with an attachment that means:

either to transfer the attachment to a share to which the server has acess and send the file correspondingly or to replace the :SEND_MAIL with NOTIFICATION and‚register external Output ' within the Jobs.