Unable to log into the Automic UI. Receiving Synthetica license warning.

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

Unable to log into the Automic UI. Receiving Synthetica license warning.

Environment

Release: AUTWAB99000-10.0-Automic Workload Automation-Base Edition
Component:

Resolution

Symptoms

Unable to log into the Automic UI. Receiving Synthetica license warning.

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Cause

Corrupted login_dat.xml file in the UserInterface/bin folder.

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Resolution

This error is usually referencing a corrupted login_dat.xml. 

You can try deleting the login_dat.xml file from the bin directory of the User Interface and copying the one from the installation file into place. If that does not work please try the following: 

- copy the UCDJ.ini and uc4config.xml file out of the bin directory. 

- Remove this installation of the UserInterface and install a new one. 

- place the two copied files back into the bin directory and see if that fixes the issue.