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OpenSSH in the Applications Manager users path causes the install of Patch set 4 to fail on Windows

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Article ID: 89377

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Updated On:

Products

CA Automic Applications Manager (AM)

Issue/Introduction

OpenSSH in the Applications Manager users path causes the install of Patch set 4 to fail on Windows

Environment

Release: AAMOS499000-8.0-Automic Applications Manager-OS400 Agent
Component:

Resolution

Error Message Details:

This application has failed to start because cygintl-2.dll was not found.  Re-installing the application may fix this problem.


Symptons

In Applications Manager v8, when attempting to run the patch.bat script on a Windows system to upgrade to SP4, if OpenSSH is set in the path the upgrade will fail with the error messages above.


Resolution

Remove C:\Program Files|openSSH\bin from the Applications Manager's user path and re-run the patch.bat script.  OpenSSH is not needed by Applications Manager.