SNMP Event Log Extension agent has terminated

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

SNMP Event Log Extension agent has terminated

Environment

Release: AOATAM99000-8.0-Automic-One Automation Tools-Application Manager
Component:

Resolution

Detailed Description and Symptoms

This Windows error message is logged in Windows Event log when starting the Automic SNMP-SubAgent:

"SNMP Event Log Extension agent has terminated"

Solution

The following message can be found in the AutomationEngine logs to confirm that the SNMP SubAgent has been connected successfully:

U0003446 Connection to SNMP agent has successfully been established.

Automic recommends that the Windows Patch KB950923 be installed per the documentation:
 
[The SNMP Event Log Extension Agent does not initialize correctly on a computer that is running Windows Vista with Service Pack 1 or Windows Server 2008. This problem is explained in this MSKB (MS is differentiating between Windows Server 2008 and Windows Server 2008R2)http://support.microsoft.com/kb/950923 ]

The following messages appear in the AutomationEngine logs indicating the release version of Windows Server 2008 OM detected:

Windows Server 2008:
U0003395 Operating system 'Windows' version '6.1.7600'

Windows Server 2008 R2 (Service Pack 1):
U0003395 Operating system 'Windows' version '6.1.7601.17514'