U2004172 Error while calling function module 'RFC_SYSTEM_INFO'. Name or password is incorrect. Ple

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

U2004172 Error while calling function module 'RFC_SYSTEM_INFO'. Name or password is incorrect. Ple

Environment

Release: AOATAM99000-8.0-Automic-One Automation Tools-Application Manager
Component:

Resolution

Detailed Description and Symptoms

When attempting to start the SAP agent on UNIX, receive the following error message:

U2004172 Error while calling function module 'RFC_SYSTEM_INFO'.

               Name or password is incorrect. Please re-enter

U2000041 Closing Agent 'SAP_Agent'.

U2000010 Connection to Server '/111.111.111.111:1111' terminated.

U2000002 Automic Agent 'SAP_Agent' version '8.00A000-000' ended abnormally.

Investigation

Check the Connection object assigned to the agent.  The user name or password is incorrect according to the API that's used to talk to SAP by the Automic agent. 

A good test is to change the password to something simple like:

TEST

Place the password into notepad.  Then copy that password form there.  Log into the SAP Interface using the same username and paste in the password, then change the connection object in client 0 to have the same username and paste in the password there as well.

Solution

Once the username and password have been corrected, the error message should be resolved.