Unable to access the Database Browser from the Applications Manager Client

Products

• CA Automic Applications Manager (AM)

Issue/Introduction

Unable to access the Database Browser from the Applications Manager Client

Environment

Release: AAMOS499000-8.0-Automic Applications Manager-OS400 Agent
Component:

Resolution

Error MessageDetails:

ErrorMsg: AwE-5001 Database Query Error (10/3/14 10:44AM)
Details: null
java.sql.SQLException: Io exception: The Network Adaptercould not establish the connection

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Symptoms

When you attempt to access the Database Browser from the Applications Manager Client you receive an error message similar to the one above and it does not connect.

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Cause

The Client machine is not able to create the JDBC connection necessary to connect to the database machine.  This is usually a result of there being a firewall between the 2 machines or can also occur if there is a networking issue between the 2 machines.

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Resolution

Verify that you can connect from the Applications Manager (AM) client machine to the machine where the AM database resides through the port specified as the DB_PORT in the Master's $AW_HOME/site/awenv.ini file.  If you are unable to connect contact your Network Administrator to resolve the issue.

Should you need additional assistance enable Client debugging and send the debug logs to [email protected] for further troubleshooting.  You can find the necessary information for setting client debug for one user in the Administration Guide, Chapter 10.4.1.