Remote Agent installed on Windows OS will not start

Products

• CA Automic Applications Manager (AM)

Issue/Introduction

Remote Agent installed on Windows OS will not start

Environment

Release: AAMOS499000-8.0-Automic Applications Manager-OS400 Agent
Component:

Resolution

Symptoms

After installing a new remote agent on Windows it will not start. When you look at the AgentService log for that agent you see the following error message:

ERR13 <timestamp>-The system cannot find the file specified

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Cause

At this point we only ship with 32 bit library files for java. More than likely you are installing onto a Windows server with only 64 bit java available.

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Resolution

Install 32 bit java on the server and re-install the agent.