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Troubleshooting DOMString error like: 1001711 DOM error: No more memory for 'DOMString' could be all

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Article ID: 89223

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Updated On:

Products

CA Automic Workload Automation - Automation Engine

Issue/Introduction

Troubleshooting DOMString error like: 1001711 DOM error: No more memory for 'DOMString' could be all

Environment

Release: AUTWAB99000-11.0-Automic Workload Automation-Base Edition
Component:

Resolution

Versions

This article is good for all versions of Operations Manager and Automation Engine


Symptoms

When attempting to edit a schedule, the following is seen in a popup and the WP drops:

U0020568 Runtime error in object 'FRAGMENT_JSCH(GET)', line '00014'. DS return code '0001001711 DOM error: No more memory for 'DOMString' could be allocated'  Error occurred in UCDSFUN at position 'Db2xml2'


Cause

At this point a cause is unknown.  Reproduction with traces is needed (see Further Troubleshooting below)


Further Troubleshooting

This must be reproduced with more tracing than usual (please note: this tracing will fill up HD space quickly.  If the issues is not a "DOMString" issue, do not use these traces unless otherwise told by Support):


Go to System Overview, AutomationEngine, right-click a single WP and choose Properties and change the following:

   TCP/IP to 2

   Database to 4

   zuxml to 9

   memio to 9

   memsrv to 9

   ucds to 9


Additionally we will need the following answered:

   How much memory is available on the box where the WPs are located?

   How much memory are the WPs using?



Workaround

Restarting the WPs should resolve this issue.