AWI Tracing Configuration and Log Collection on legacy versions (21.0 and earlier)

Products

• CA Automic Workload Automation - Automation Engine
• CA Automic One Automation

Issue/Introduction

This article explains how to set up trace for the AWI component for versions 21.0 and earlier

For instructions on turning traces for v24 and higher, use the following article: Setting Tracing within the AWI for v24

 

Environment

Automic Automation versions 21.0 and prior

Resolution

To set tracing for the AWI for legacy versions (12.x and 21.0):

1. Modify your uc4config.xml for AE Client Trace:
   -- Located at <Apache Tomcat Installation>/webapps/<ECC Name>/config/uc4config.xml
   
   Change the line reading:
   <trace count="10" xml="0"></trace>
   to
   <trace count="10" xml="3"></trace>
   
   
2. Modify your logback.xml for Tomcat Trace:
   -- Located at <Apache Tomcat Installation>/webapps/<ECC Name>/config/logback.xml
   
   Change the line reading:
   <root level="INFO">
   to
   <root level="TRACE">
   
   
3. Backup your current Tomcat log directory (<Apache Tomcat Installation>/logs) in case the error is not easily reproducible.
4. Remove contents of log directory.
5. Restart the Tomcat Server.
6. Set any Automation Engine tracing as recommended by support.
7. Replicate the issue.
8. Stop the Tomcat Server.
9. Change the values back to original settings in steps 1 & 2.
10. Zip the contents of the log directory (and any Automation Engine tracing recommended) and send to Automic Support.
11. Restart the Tomcat Server.