Tickets which have SLA's attached to them are not reflected on the "attached_sla" table in the Service Desk MDB.
With the option "Classic_SLA_Processing" installed the "attached_sla" table in the Service Desk MDB will not be updated.
"Classic_SLA_Processing" needs to be uninstalled in order for the "attached_sla" table to be updated.
This option can be located below:
Administration tab-> Options Manager-> Request-Change-Issue
Then recycle SDM services in order for the uninstallation to take effect.
By default, a new SDM installation does not have such option installed. However, in an upgraded environment, this option may be installed if the original environment had it set.
All new tickets created after this option was uninstalled will then be updated on the attached_sla table if they have SLA's associated with them.
However previously created tickets will still be absent.
Tickets that have SLA's attached which were created with "Classic_SLA_Processing" installed can be found on the "call_req" table under the "support_lev" column.