In the MSP New Driver, 100 % Complete tasks change to 99% Complete if there is any ETC on the task when the task is Completed

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

In the Microsoft Project (MSP) New Driver, tasks at 100% complete change to 99% Complete if there is any ETC on the task when the task is completed

Steps to Reproduce:

1. In PPM, create a new project with track mode of PPM and Open for Time Entry 

2. Add one resource to the project on the Team tab (Resource should be Open for Time Entry with Track Mode of PPM) 

3. Create a task and assign the resource to the task

4. Submit time for the task in PPM

5. Approve the timesheet, then wait 5 minutes and run the Post Timesheets job to post the actuals 

6. Add 8 additional ETC hours to the task

7. Export the project to MSP 

8. Change the task % Complete to 100

9. Save the project back to PPM 

10. Export the project to MSP 

Expected Results: Task % Complete is still 100 and there is no remaining work (ETC)

Actual Results: Task % Complete is 99 and there is now remaining work added to the task

Environment

This issue applies to the 14.4 MSP New Driver

Cause

This issue is caused by: DE38176

Resolution

This issue is no longer reproducible as of 15.3. 

Workaround: Prior to changing the task to 100% Complete, remove any Remaining Work/ETC on the task.

Additional Information

• Reference TEC1508652 for the status of the defect regarding Fixed Unit milestones
• Reference TEC1447705 for the status of the defect regarding Fixed Duration milestones
• Reference TEC1366743 for when this issue can occur if the option 'Updating Task status updates resource status' is not disabled per the Green Book
• Reference TEC1292553 for the status of the defect where Tasks with assignment at 100% complete change to milestones at 99% complete with duration of 0 days (fixed in CA PPM 14.4)