U0021166 Structure of database incomplete! Cancel processing!

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

U0021166 Structure of database incomplete! Cancel processing!

Environment

Release: AOATAM99000-9.0-Automic-One Automation Tools-Application Manager
Component:

Resolution

Symptoms                 

When performing an upgrade your system to a new Service Pack, the load of the Initial Data fails with the following errors:

U0021165 Structure of database incorrect!
U0021166 Structure of database incomplete! Cancel processing!

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Cause

This can be caused by:

*.) A mismatch between the Utilities and the DB version.
*.) The DB folder not being in the location referenced by the DB Load Utility
*.) Permissions being set incorrectly on the DB folder, stopping access.

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Resolution

To confirm all of the above are corrected:

*.) Check the version of the DB Load utility from the last log and confirm it corresponds to the version you are upgrading to. Example:
20130508/082329.755 - U0038002 DLL 'ucybdbld', version '9.00A232-461'. Start parameter: ''.

*.) Confirm the location of the DB Folder matches the location specified within the ucybdbld.ini. Example:
INPUT           = ..\db\

*.) Confirm that the DB Folder has the right permissions and is unpacked as per the documentation; for Linux, be sure to untar the DB folder with the same permissions as the Utility folder.