Unable to Launch/Start the the Applications Manager client

Products

• CA Automic Applications Manager (AM)

Issue/Introduction

Unable to Launch/Start the the Applications Manager client

Environment

Release: AAMOS499000-8.0-Automic Applications Manager-OS400 Agent
Component:

Resolution

Symptoms

Unable to Launch/Start the client via the Java Webstart on a client machine.

---

Cause

This can be caused by having a Java version on the client machine that is not supported by the Applications Manager.

---

Resolution

Find out what Application Manager version and service pack you are currently on, as well as what version of java is currently installed on the client machine.  Then install a compatible/supported version of java on the client machine.

*Java 1.7 (For Server and Client side) is only Supported in Applications Manager version 8, with Services Pack 10 or higher.

*Application Manger version 8 with services pack 1-9, it will be able to run on Java 1.5 or Java 1.6.