Unable to start the server processes through service manager.

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

Unable to start the server processes through service manager.

Environment

Release : 12.3

Component : AUTOMATION ENGINE

Resolution

Symptoms

• Unable to start the server processes through service manager.

 

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Investigation

Data needed for analysis:

• Service manager logfile from the time the error occurred (Default location Servermanager/temp)

The following error message can be found in the service manager logfile when trying to start the server processes:

U0022012 Process 'UC4 WP1/UC4 WP-Server - Termination in progress (99)' (ID '3324') ended.
20121030/105653.892 - U0022022 Process 'UC4 WP1/UC4 WP-Server - Termination in progress (99)' ended, exit code='63'

Cause

• The command line of the Operating System (Microsoft) does not support blanks in the path of the startcommand where the executable is located 
• The problem is the space between "Program files" in the path to the Automic executable

 

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Resolution

The Service Manager uses the command line of the Operating System, if the command line does not support blanks than the servicemanager also is not able to.

The Problem is not on Automic side, this is a Dos problem.

You can use the workaround given by microsoft and set the path under quotation marks.

For example "C:\Program files\...." , then the start of the server processes will be successful

 

Additional Information

Alternatively; the issue is associated with not finding the UCSrv.ini file.  Please double check that the ....\AutomationEngine\bin\UCSrv.ini exists and doesn't have a .txt extension.