Troubleshooting a new PeopleSoft Agent installation

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Article ID: 89023

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Updated On:

Products

CA Automic Workload Automation - Automation Engine

Issue/Introduction

Troubleshooting a new PeopleSoft Agent installation

Environment

Release: AOATAM99000-8.0-Automic-One Automation Tools-Application Manager
Component:

Resolution

Detailed Description and Symptoms
The PS Agent terminates with this error:

U2004075 Error '126' while loading 'UCXJPSX1.dll'. Check the file for dependencies on other files

Investigation
Checked the PS Agent's "ini" file's [PS] section and determine if the Automic Interface has been enabled. 

*NOTE* - There is not a default setting.  The Automic Interface is disabled in both of the following examples:

[PRCS_SBB_JAVA]
; Enable use of Automic Interface with PeopleSoft Java Object Adapter (recommended)
; 0 = disabled
; 1 = enabled
enabled=0

or

[PRCS_SBB_JAVA]
; Enable use of UC4 Interface with PeopleSoft Java Object Adapter (recommended)
; 0 = disabled
; 1 = enabled
; enabled=1

Solution
Enabled the UC4 Interface and the PS Agent should connect to the PeopleSoft Application Server and not terminate:

[PRCS_SBB_JAVA]
; Enable use of UC4 Interface with PeopleSoft Java Object Adapter (recommended)
; 0 = disabled
; 1 = enabled
enabled=1
Version=V1.02