WP will not connect and logfile shows: U00034007 There is no valid license for OCI available.

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

WP will not connect and logfile shows: U00034007 There is no valid license for OCI available.

 

Symptoms:

WP will start in Service Manager Dialog and quickly (but not immediately) disconnects.

Investigation:

File needed for analysis:
Log file for the WP after the error has occurred.

In viewing the WP log file there will be a version of the following line:

U00034007 There is no valid license for OCI available.

 

Environment

Automic Workload Automation v12.2 and before

Cause

The license file has not been properly loaded into the system.

Resolution

 

If you don't have a license yet use the following KB to request one:

https://knowledge.broadcom.com/external/article?articleId=95014

 

If you have a license, load the license file into the database with the steps outlined in the documentation.

In short use the following steps:

• Start the DB Load program
• Select the file Customer number.TXT that is provided