Userinterface crashes with an EXCEPTION_ACCESS_VIOLATION and a DUMP is written

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

User Interface crashes with an EXCEPTION_ACCESS_VIOLATION and a DUMP is written

Environment

Release: AOATAM99000-8.0-Automic-One Automation Tools-Application Manager
Component:

Resolution

Symptoms

 User Interface crashes with an EXCEPTION_ACCESS_VIOLATION and a DUMP is written

 Cut out of the DUMP

 -------------------------------------------

 # A fatal error has been detected by the Java Runtime Environment:

 # EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x6d034ff3, pid=632, tid=2592

 -------------------------------------------

 --------------- T H R E A D ---------------

 Current thread (0x47373800): JavaThread "AWT-Windows" daemon[_thread_in_native, id=2592, stack(0x475f0000,0x47640000)]

 siginfo: ExceptionCode=0xc0000005,writing address 0xe5a35540

 Registers:

 EAX=0x00000000, EBX=0x00000100,ECX=0x00000000, EDX=0x00000000

 ESP=0x4763ee34, EBP=0x00000000,ESI=0xe5a35540, EDI=0x037862e4

 EIP=0x6d034ff3, EFLAGS=0x00010246

 Top of Stack: (sp=0x4763ee34)

 0x4763ee34: 4763f0f8 e5a35540 00000018 00000100

 0x4763ee44: 6d09ee5d 000002c4 00000000 00000100

 0x4763ee54: 00000018 4763f0f8 4763ee90 00000000

 -------------------------------------------

 

 

---

 

Resolution

 

This error is caused mostly by NVIDIA Graphic card driver. After installing and using the recent graphic card driver the issue was solved.