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User unable to access client.

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Article ID: 88925

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Updated On:

Products

CA Automic Applications Manager (AM)

Issue/Introduction

User unable to access client.

Environment

Release: AAMOS499000-8.0-Automic Applications Manager-OS400 Agent
Component:

Resolution

Detailed Description and Symptoms
 

You will see an error message similar to:

com.sun.deploy.net.FailedDownloadException:

Unable to loadresource:http://141.203.100.35:5050/AM8PROD/classes/AttachLayout_signed.jar


Solution

To resolve the issue please shut the instance down then run awinstall. Please confirm everything then when it comes to the menu choose options...

02 Reapply portions of the upgrade

then

07 Reset JNLP files

Let this run through then quit out. Please then clear the java cache for this client machine and then try and access the instance.