In CA Asset Portfolio Management, the event service errors with: Invalid URI: The URI is empty

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

In CA Asset Portfolio Manager, event notifications are not sent.  The event service errors with:  Invalid URI: The URI is empty. 

Environment

CA Asset Portfolio Management 14.x or 17.x releases

Resolution

Steps to resolve:

1.  Open the  program files (x86)\CA\ITAM\Event Service\CA.Applications.EventService.exe.config file

2. Locate the line that reads:

<add name="CA IT Process Automation Manager" type="CA.Applications.WorkFlowProviders.ITPAM.ITPAMProvider, CA.Applications.WorkFlowProviders.ITPAM" username="itpamadmin" password="92+MNaWTabm6Xm/itsi2Ux==" webservice="http://itpam/soap" authType="user" ItpamPath="/" keyWords=""/>

3.  Correct the value entries for username, password and webservice URL.  

Note: To encrypt a password, download the APM Password Encryption Tool from https://support.ca.com/us/product-content/recommended-reading/technical-document-index/ca-asset-portfolio-management-solutions-and-patches.html.  The password encryption tool is valid for APM 12.9, 14.1 and 17.0 release levels. 

4. Perform an IISRESET on both the APM application and APM web servers. 

5. Restart the event service on the APM application server.