When trying to install Applications Manager on RHEL 4 instance fails to start

Products

• CA Automic Applications Manager (AM)

Issue/Introduction

Affects Release version(s): null

When trying to install Applications Manager on RHEL 4 instance fails to start

Environment

Release:
Component: APPMGR

Resolution

Symptoms

After a new install on RHEL 4 the instace fails to start with an Awe-9999 Error.

The error message should be similar to:

AwE-9999 Internal error (8/23/12 1:19 PM) 

Details: nativecalls

java.lang.UnsatisfiedLinkError: /opt/rona/appuc4/c/libnativecalls.so: /opt/rona/appuc4/c/libnativecalls.so: requires glibc 2.5 or later dynamic linker

at java.lang.ClassLoader$NativeLibrary.load(Native Method)

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Cause

Please invoke the sosite file on the instance and then issue:

java -version

which java

If you are using 64 bit java you will need to install 32 bit and point the instance to it.

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Resolution

Please install 32 bit java on the server and point the instance to it as follows:

the site for downloading java is as follows:
http://www.oracle.com/technetwork/java/javase/downloads/index.html
 
Please download 32 bit 1.6 java and install on the server. Please then add the follwoing to your sosite file located in the master's site directory:
JAVA_HOME=<path to java directory>/jre;export JAVA_HOME
PATH=$JAVA_HOME/bin:$PATH;export PATH

modify <path to java directory> to the path to the new JRE.
 
Please also go in to the master's $AW_HOME/c directory and copy the 32 bit libraries over
cp $AW_HOME/c/libnativecalls.so.32 $AW_HOME/c/libnativecalls.so 

Please then shut down the instance, re-invoke the sosite file, and then restart the instance.