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Windows Agent will not start using Windows Services.

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Article ID: 88848

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Updated On:

Products

CA Automic Applications Manager (AM)

Issue/Introduction

Windows Agent will not start using Windows Services.

Environment

Release: AAMOS499000-8.0-Automic Applications Manager-OS400 Agent
Component:

Resolution

Detailed Description and Symptoms

Windows Service does not allow Agent to start.

Investigation

Investigation goes here


Solution

It may be necessary to add a delay in the timeout settings.
To do this, edit the Agent's %AW_HOME%\site\awenv.ini file and add the following lines to the first section [default]: 

Agentservice_wait=120 
Awapi_wait=120 

This will allow the processes a little more time to start before the startup is aborted. Once those lines are in place, try to start the Agent from the Windows Service Manger.