AWA: Utility user receives message Access denied.

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

When attempting to use the Client Copy utility (or Archive, Reorg), user receives an error message (Access denied).

U0036189 Logon with user 'AUTOMIC/%'.
U00032206 Logon with user 'AUTOMIC/%' was not successful. Access denied

This error could happen with any user name - it is not limited to "Automic".

Environment

Release: 21.0.x and V 24.x
Component: Automic Workload Automation

Cause

The Utility will be executed under the current OS user (if run locally) or user in Login object.
If the running Utility is on a specific client then it requires the user to be available on that client.

Resolution

Create the user object "AUTOMIC" (or applicable user name, if not this) in corresponding clients (or Client 0 in case of Client Copy Utility)  then attempt to run the Utility again.