AWA: Utility user receives message Access denied.

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

When attempting to use the Client Copy utility (or Archive, Reorg), user receives an error message (Access denied).

U0036189 Logon with user 'AUTOMIC/%'.
U00032206 Logon with user 'AUTOMIC/%' was not successful. Access denied

This error could happen with any user name - it is not limited to "Automic".

Cause

The Utility will be executed under the current OS user (if run locally) or user in Login object.
If the running Utility is on a specific client then it requires the user to be available on that client.

Environment

Release: 21.0, 12.3
Component: Automic Workload Automation

Resolution

Create the user object "AUTOMIC" (or applicable user name, if not this) in corresponding clients (or Client 0 in case of Client Copy Utility)  then attempt to run the Utility again.