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When upgrading to version 8 Printer does not exist error is thrown.

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Article ID: 88721

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Updated On:

Products

CA Automic Applications Manager (AM)

Issue/Introduction

When upgrading to version 8 Printer does not exist error is thrown.

Environment

Release: AAMOS499000-8.0-Automic Applications Manager-OS400 Agent
Component:

Resolution

Detailed Description and Symptoms

Install aborts and you receive a similar error message in the aw_install.log in the master's install directory:

ORA-20000: Printer does not exist Printer SYSOUT is not in group SYSOUT for
ORA-06512: at "APPWORX.AWAPI2", line 484
ORA-06512: at "APPWORX.SO_JOB_TABLE_TRIGGER", line 92
ORA-04088: error during execution of trigger 'APPWORX.SO_JOB_TABLE_TRIGGER'
ORA-06512: at "APPWORX.SCHED_MIGRATION_UPTO_611", line 78
ORA-06512: at "APPWORX.SCHED_MIGRATION_UPTO_611", line 1310
ORA-06512: at line 1
ORA-06512: at line 15


**********
Fatal Error occurred - check the log /sabapwq1/apps/appworx/install/aw_install.log
==================
Requested processes "all" not running
stopso done
Installation exited with errors

Solution

Please log into sqlplus as the Oracle Applications Manager User and run the following:

update so_job_table set so_printer_type='1001' where so_printer_type='1002';

commit;

Once this is done please re-run the CDISNT.