Error setting Automation Engine, Ip, User name, Oracle id during upgrade/database move

Products

• CA Automic Applications Manager (AM)

Issue/Introduction

After doing an upgrade where you have made changes to either the Oracle Applications manager user or are trying to change the master name you receive the following error in the aw_install.log file located in the master's install directory.
 

**** Updating Automation Engine name changes - this can take a few minutes*****
***** Error setting Automation Engine, Ip, User name, Oracle id *******
Fatal Error occurred - check the log /u02/apps/appworx/install/aw_install.log
==================
Requested processes "all" not running
stopso done
Installation exited with errors

Environment

CA Automic Applications Manager

Resolution

Please contact Automic Support and refer to this Knowledge Article for solution.