Error setting Automation Engine, Ip, User name, Oracle id during upgrade/database move

Products

• CA Automic Applications Manager (AM)

Issue/Introduction

Error setting Automation Engine, Ip, User name, Oracle id during upgrade/database move

Environment

Release: AAMOS499000-8.0-Automic Applications Manager-OS400 Agent
Component:

Resolution

Detailed Description and Symptoms

After doing an upgrade where you have made changes to either the Oracle Applications manager user or are trying to change the master name you receive the following error in the aw_install.log file located in the master's install directory.
 

**** Updating Automation Engine name changes - this can take a few minutes*****
***** Error setting Automation Engine, Ip, User name, Oracle id *******
Fatal Error occurred - check the log /u02/apps/appworx/install/aw_install.log
==================
Requested processes "all" not running
stopso done
Installation exited with errors

If this happens please contact support.

Solution

 

Please contact Automic Support and refer to this KBE for solution.