No licenses present
Article ID: 88620
Updated On:
Products
CA Automic Applications Manager (AM)
Issue/Introduction
No licenses present
Environment
Release: AAMOS499000-8.0-Automic Applications Manager-OS400 Agent
Component:
Component:
Resolution
Applicable to Applications Manager Versions: v7.1, v8.0
Error Message Details:
Error Message Details:
When no license file present:
ErrorMsg: AwE-5012 File read error (12/15/11 6:28 PM)
Details: /u01/users/AM8/data/keyfile.ini (A file or directory in the path name does not exist.)
ErrorMsg: AwE-5128 Client Request Error (12/15/11 6:28 PM)
Details: startStopAgent
No licenses present : APXPRD : java.lang.RuntimeException
ErrorMsg: AwE-5203 No licenses present (12/15/11 6:28 PM)
Details: APPWORX
APPWORX
When the actual host name for the machine doesn't match the information in the license file:
Master: Looking for AGENT[TSTSUP01:APXPRD]
06:17:51.715 rfp0: findLicense AGENT null
06:17:51.715 rfp0: AwE-5203
ErrorMsg: AwE-5203 No licenses present (12/15/11 6:28 PM)
Details: APPWORX
No licenses present : APPWORX : null
Symptoms
When you log into the client you see the above RmiServer errors displayed in the RmiServer Error popup and the Master (Automation Engine) is in a Stopped status.
Cause
The above error message indicates that Applications Manager does not have a license present or that the license that is in place does not match the server's definition.
Resolution
Note: Paths and environment variables specified below are for Unix/Linux systems. If you are using Windows the folders referenced can be found using %AW_HOME%\ instead of $AW_HOME/.
stopso all
Ensure the processes are stopped.
2. Edit the $AW_HOME/site/awenv.ini file and under the [default] section change
Debug=false
to
Debug=true
If a Debug line does not exist in the [default] section, add it.
3. Restart the AM processes
startso all
4. Reproduce the error and send us the latest RmiServer<timestamp>.log and AgentService<timestamp>.log files located in the
$AW_HOME/log directory as well as your keyfile.ini file located in the $AW_HOME/data directory.
5. Disable debugging by stopping all the AM processes:
stopso all
Ensure the processes are stopped.
6. Edit the $AW_HOME/site/awenv.ini file and changing the Debug line under the [default] section to
Debug=false
Save the changes.
7. Restart the AM processes:
startso all
If you would like to investigate the issue further before calling support you would need to search for the following text in the debug logs you just generated:
No licenses present
These lines will show you the entries available in the keyfile, or even if the keyfile exists. If the file exists the name of the Master name/Host name will be displayed. If you see a mismatch between these entries, please contact [email protected] for a new license key. If you are unable to see the discrepancy, please contact [email protected] and provide them with the information gathered above.
ErrorMsg: AwE-5012 File read error (12/15/11 6:28 PM)
Details: /u01/users/AM8/data/keyfile.ini (A file or directory in the path name does not exist.)
ErrorMsg: AwE-5128 Client Request Error (12/15/11 6:28 PM)
Details: startStopAgent
No licenses present : APXPRD : java.lang.RuntimeException
ErrorMsg: AwE-5203 No licenses present (12/15/11 6:28 PM)
Details: APPWORX
APPWORX
When the actual host name for the machine doesn't match the information in the license file:
Master: Looking for AGENT[TSTSUP01:APXPRD]
06:17:51.715 rfp0: findLicense AGENT null
06:17:51.715 rfp0: AwE-5203
ErrorMsg: AwE-5203 No licenses present (12/15/11 6:28 PM)
Details: APPWORX
No licenses present : APPWORX : null
Symptoms
When you log into the client you see the above RmiServer errors displayed in the RmiServer Error popup and the Master (Automation Engine) is in a Stopped status.
Cause
The above error message indicates that Applications Manager does not have a license present or that the license that is in place does not match the server's definition.
Resolution
Note: Paths and environment variables specified below are for Unix/Linux systems. If you are using Windows the folders referenced can be found using %AW_HOME%\ instead of $AW_HOME/.
- First ensure a valid keyfile.ini is located in the $AW_HOME/data directory on the Master machine. If it does not exist contact [email protected] to obtain the license key file.
- If the keyfile.ini file does exists, we will need debug logs and a copy of your keyfile.ini file to find the key discrepancy. Therefore, please follow the steps outlined below:
stopso all
Ensure the processes are stopped.
2. Edit the $AW_HOME/site/awenv.ini file and under the [default] section change
Debug=false
to
Debug=true
If a Debug line does not exist in the [default] section, add it.
3. Restart the AM processes
startso all
4. Reproduce the error and send us the latest RmiServer<timestamp>.log and AgentService<timestamp>.log files located in the
$AW_HOME/log directory as well as your keyfile.ini file located in the $AW_HOME/data directory.
5. Disable debugging by stopping all the AM processes:
stopso all
Ensure the processes are stopped.
6. Edit the $AW_HOME/site/awenv.ini file and changing the Debug line under the [default] section to
Debug=false
Save the changes.
7. Restart the AM processes:
startso all
If you would like to investigate the issue further before calling support you would need to search for the following text in the debug logs you just generated:
No licenses present
These lines will show you the entries available in the keyfile, or even if the keyfile exists. If the file exists the name of the Master name/Host name will be displayed. If you see a mismatch between these entries, please contact [email protected] for a new license key. If you are unable to see the discrepancy, please contact [email protected] and provide them with the information gathered above.
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