The User is unable to login to the Automic Application Manager (AM) client as they attempt to launch the Explorer a Java Error Message Box presents the “AwE-9999 Internal error” message.
The Graphical User Interface (GUI) logs show the following error message:
at java.lang.String.compareTo(Unknown Source)
at java.util.Arrays.mergeSort(Unknown Source)
There is a Component in Process Flow that has a "NULL" value in the execute order “so_execute_order” column.
This could have occurred during an Ad-Hoc insert into a Process Flow or when a User submitted Jobs via an API or SQL procedures.
Release: 8.X.X, 9.X.X
Component: APPLICATIONS MANAGER
To identify the root cause of the issue one must to determine what Job has the “NULL” valued in the execute order “so_execute_order” column.
Before updating the tables to set the execute order “so_execute_order” “NULL” value to “0” a SELECT Statement can be running to found out which Job and what Process Flow is causing the issue.
The SELECT Statement can be provided via submission of a Case to the Support Team and referencing this Knowledge Base Article (Article Id: 88598).
The following inquires can also further troubleshoot this issue: