The Explorer GUI could not be started. Verify the installation.

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager

Issue/Introduction

When trying to open DSM Explorer, following error appears :

 

The Explorer GUI could not be started. Verify the installation.

 

<Please see attached file for image>

 

 

Environment

Release: UASIT.99000-12.8-Asset Intelligence
Component:

Cause

This problem could occurs if there is a file with name program located on the root drive of disk where ITCM is installed.

 

Example :

If ITCM is installed under D:\Program Files (x86)\CA\DSM and if the file D:\program exists, then DSM Explorer could not be opened and error "The Explorer GUI could not be started. Verify the installation" appears.

 

 

Resolution

Delete the file program located on the root drive.

Example : Delete the file D:\program