When trying to open DSM Explorer, following error appears :
The Explorer GUI could not be started. Verify the installation.
<Please see attached file for image>
This problem could occurs if there is a file with name program located on the root drive of disk where ITCM is installed.
If ITCM is installed under D:\Program Files (x86)\CA\DSM and if the file D:\program exists, then DSM Explorer could not be opened and error "The Explorer GUI could not be started. Verify the installation" appears.
Delete the file program located on the root drive.
Example : Delete the file D:\program