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User Interface View: Various Images in the User Interface are not aligned and indecipherable.

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Article ID: 88553

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Updated On:

Products

CA Automic Workload Automation - Automation Engine

Issue/Introduction

Symptoms
Source / Reference Ticket: S# 208612 / #207145 /
The login mask of the user interface and some other pop-up windows are out not aligned and indecipherable. 
This problem occurs in some service packs (SP1 to SP3) in V8.00A and V9.00A

<Please see attached file for image>

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Cause
The size of the text and some other items are no longer in default mode. The design of the windows has increased from 100 to 125 percent or higher. In XP there is a similar adjustment to the DPI setting.

<Please see attached file for image>

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<Please see attached file for image>

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Environment

Release: AOATAM99000-9.0-Automic-One Automation Tools-Application Manager
Component:

Resolution

The problem has  been around since Service Pack 4 in V8.00A and V9.00A. It is caused by the new design introduced by development.
 Workaround:
 #Change the display setting to the default one.
 #The customers can use the synthetica.jar file from the Service Pack 2 in V8.00A or V9.00A and copy it to the User Interface Directory.