RA Agents fail to start after upgrade to their solution.

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

RA Agents fail to start after upgrade to their solution.

Environment

Release: AOATAM99000-9.0-Automic-One Automation Tools-Application Manager
Component:

Resolution

Symptoms

After upgrading to a new solution, RA Agents state that they have no valid license when no modifications have been made to the license file.

 

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Cause

The Newer RA Agent Solutions have a prerequisite of the following versions of the utilities;v10.0.1(10.0.1+build.800), v9.7.4(9.8.4+hf.4.build.298) or v8.8.1(8.8.1+hf.1.build.107). Failure to apply at least these versions of the Automation Engine Utilities before loading the new RA Agent Solution could result in your RA Agent not functioning correctly.

 

 

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Resolution

Any Agent encountering this issue will need to be removed and recreated in client 0 of your Automation Engine. 

If you are unable to do this, please contact Automic Support for SQL Statements to perform this modification.