The user logs into the client and the password is authorized ok, but the explorer window never opens

Products

• CA Automic Applications Manager (AM)

Issue/Introduction

The user logs into the client and the password is authorized ok, but the explorer window never opens

Environment

Release: AAMOS499000-8.0-Automic Applications Manager-OS400 Agent
Component:

Resolution

Detailed Description and Symptoms

 

java.lang.IllegalArgumentException: Identifier not found at javax.swing.table.DefaultTableColumnModel.getColumnIndex(Unknown Source)

 

A user has a corrupt user account. Multiple workstations have been tried with the same results.  The user logs into the client and the password is authorized ok, but the explorer window never opens. At times an error will appear

AwE-9999
java.lang.IllegalArgumentException: Identifier not found at javax.swing.table.DefaultTableColumnModel.getColumnIndex(Unknown Source)

 

Investigation

 

Investigation goes here

 

The column value of "Node Type" may have been removed from the <userid> user's Agents View.

Solution

 

Contact support and refer to this KBE for detailed instructions on how to solve this issue.