ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Error when viewing 'Forms' tab in PeopleSoft job

book

Article ID: 88492

calendar_today

Updated On:

Products

CA Automic Workload Automation - Automation Engine

Issue/Introduction

Symptoms

When trying to access the 'Forms' tab of a PeopleSoft job the following message appears in a popup box:

Failed to deserialize GetCertificate request data

<Please see attached file for image>


Cause

UserInterface isn't configured to view PeopleSoft ERP Forms.
 
 

Environment

Release: AOATAM99000-9.0-Automic-One Automation Tools-Application Manager
Component:

Resolution

From the Documentation for Installing the UserInterface (Administration Guide > Installation > New Installation > Installing the UserInterface > For either platforms it's Step 4):

PeopleSoft:
In order to use PS ERP Forms, the PeopleSoft Java Object Adapter and specific Java classes (UCXJPS84.jar) are required.
Adjust  the entry "classpath" (psjoa.jar) in the INI file of the UserInterface, as needed.
Example:

[ENVIRONMENT]
classpath=.;.\psjoa.jar;.\ucdj.jar;.\UCXJPS84.jar