search cancel

UMP Mobile: push notifications no longer being received

book

Article ID: 8848

calendar_today

Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Customers who use UMP 8.5 or 8.51 along with the Mobile App for Android/IOS may notice that they are no longer receiving push notifications from the application.

Environment

Release: CNMSPP99000-8.5-Unified Infrastructure Mgmt-Server Pack-- On Prem
Component:

Cause

This is caused by an issue with the certificates used to access the push notification services.

Resolution

To resolve this issue download and unzip the certificate file attached to this article and perform the following steps to update it in the UMP server:

  • Deactivate the wasp probe
  • Take backup of existing certificate from .../nimsoft/probes/service/wasp/Prod_Certificates.p12 
  • Copy the new certificate file to .../nimsoft/probes/service/wasp/Prod_Certificates.p12 
  • Start the wasp probe


Current certificate information:
Valid from: Wed May 09 12:06:27 BST 2018
Valid to: Sat Jun 08 12:06:27 BST 2019

Attachments

1558534033639Prod_Certificates.zip get_app