Best practice Article - The UC4 User Interface in Windows does not start

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

Symptoms
The User Interface cannot start. The User Interface´s splash screen appears briefly.
 

---

Investigation
Files or Information needed for analysis: 
# Version of the UI?
# Java Version and Technology (32 or 64 BIT)
# Which OS and architecture are in use?
# Is the Micrsoft Visual C++ 2005 Redistributable installed?
 

---

 

Environment

Release: AOATAM99000-9.0-Automic-One Automation Tools-Application Manager
Component:

Resolution

There are several reasons this is occurring:
 # Does the ucdj.bat file start the UI correctly? Take a look at the Java call in the ucdj.ini file

- Use a full qualified path to the javaw.exe file in the ucdj.ini file
for example: cmd="C:\Program Files\Java\jre7\bin\javaw.exe" -Xmx1024m -Dsun.locale.formatasdefault=true com.uc4.ucdf.UCDialogFactory -U%User%
--- > just replace it with this line: cmd="javaw" -Xmx1024m -Dsun.locale.formatasdefault=true com.uc4.ucdf.UCDialogFactory -U%User%

 
# Errors in the Windows Operating Systems
- The application has failed to start because its side-by-side configuration is incorrect.

If the User Interface is started via the "ucdj.exe" file the "Microsoft Visual C++ 2005 Redistributable Package is required and should be installed.

    

- If this Error occurred after the start of the ucdj.exe <Please see attached file for image> align="bottom" border="0" alt=".png" src="http://ecmstage.ca.com/KB%20Asset%20Library/000008595_Embeded/.png" width="917" height="126"> ---- > Reinstall the UI.