Best practice: Installation of the Service Manager Dialog did not work.

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Article ID: 88457

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Updated On:

Products

CA Automic Workload Automation - Automation Engine

Issue/Introduction

Symptoms
The setting up of the Service Manager Dialog aborted with the following message: Could not open the file named: …\8.00A\ServieManagerDialog\Windows\x64\SETUP.LST
After starting the Service Manager - Setup.exe, the following error occurred.

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  --- > Could not open the file named: …\8.00A\ServieManagerDialog\Windows\x64\SETUP.LST
Investigation
 Usually the LST file message means that during installation there is no access to the SETUP.lst 
Files or information needed for analysis:
  •  Which image and version of the Automation Engine is being installed?
  •  Version and architecture of the Operating System used?
  •  Is it an update or a new installation of the Automation Engine?
  •  Which user and permissions started the setup/ logged in during installation?
  •  The detailed directory from where the setup.exe is executed including the installation path.

Environment

Release: AOATAM99000-9.0-Automic-One Automation Tools-Application Manager
Component:

Resolution

There are various solutions available:
 # Make sure that the Microsoft Visual C++ 2005 Redistributable Package is installed!
 #The user does not have the permission to install software on the OS./ or start the setup.exe on a source path with no permissions on this specific directory of the file system.
 #The source is corrupted.
 #The source path / UNC – path to the Install Directory is too long. This occurs especially when the Setup.exe is located on a network path as shown below:

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