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Unable to connect Primary HUB after robot upgrade

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Article ID: 8840

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Unable to connect Primary HUB after robot upgrade and no controller log is created.

Environment

Any UIM environment with robot 

Cause

For some reason the environment path is not able to reply to the robot update

You will see the robot folder like this with new robot version on the end of the file name

if you go to the file:

robot_shared_libs_rename.log

And you just able to see the message:

ECHO is off

This mean some issue on the LInux or windows environment path.

On the success robot update you will able to see the rename on the robot_shared_libs_rename as below:

And the robot folder should look like this.

Resolution

renamed this tree files from:
controller_ext.exe.7.92 < or whatever version is being deployed. 
module_loader.dll.7.92
nim_shared.dll.7.92


To

controller_ext.exe
module_loader.dll
nim_shared.dll

 If you install version 7.93 you will see 7.93 and so on.

Additional Information

These are located in the robot folder:
robot_shared_libs_rename.bat
robot_shared_libs_rename.log

Attachments