PAM Authentication on Unix Agent not working:U02001007 User '<domain>\<username>' is unknown or an invalid password has been provided.

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

PAM Authentication on the Unix Agent does not work and fails with the error message below in the agent's log

U02000005 Job 'JOBS.UNIX.DOMAIN2' with RunID '1181189' started. 
U02001007 User '<domain>\<userbname>' is unknown or an invalid password has been provided. 

Environment

OS: Unix

Resolution

The issue could be a configuration in  /etc/pam.d/ucxjlx6. Normally, the following entries should be enough:

#%PAM-1.0
auth          include      system-auth
account       include      system-auth
password      include      system-auth

Depending on your OS and configuration of PAM, you may need to customize the /etc/pam.d/ucxjlx6 file.

However, it is always advisable to test your PAM configuration with a pamtester.