OEBS Tab on OEBS Agent fails to display in AWI with "failed to get sheets" error
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Article ID: 88207
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Updated On:
Products
CA Automic Workload Automation - Automation Engine
Issue/Introduction
Error Message : java.lang.Exception: failed to get sheets
While in the AWI and viewing an OEBS Agent, the following error is exhibited via the OEBS (with error) tab:
<Please see attached file for image>
This issue has presented with the following component release configuration:
Automation Engine: 12.0.0+hf.3.build.3671 Automic Web Interface: 12.0.0.GA03-300 Agent Solution: 4.0.1-FINAL.2+build.22
And, has been seen with the following AWI release:
Automic Web Interface 12.0.1.HF02-402
Environment
OS Version: N/A
Cause
Cause type: Defect Root Cause: AWI versions 12.0.0.GA03-300/12.0.1.HF02-402 display this error.
Resolution
Update to a fix versions listed below or newer versions if available.
Fix Status: Released
Fix Version(s): Component(s): Automation Engine, Automic Web Interface, RA OEBS Agent
Automic Web Interface 12.0.1.HF02-402 - Available Automation Engine 12.0.1+hf.3.build.17075 - Available OEBS Agent Solution 4.1.0-GA+build.26 - Available
Additional Information
Workaround :
Utilize the Java User Interface to interact with the Agent tab.
OR
Utilize a previous release of the AWI (such as 12.0.0 HF3).