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Automic Web Interface panels are missing for RA solutions

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Article ID: 88202

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Updated On:

Products

CA Automic Workload Automation - Automation Engine

Issue/Introduction

Error Message :
N/A

Once a new RA solution is loaded it does not show the Automic Web Interface panels. This can happen for all the RA solutions, the screenshots shown below represent the RA FTP solution.

Connection object is missing the FTP entry:

<Please see attached file for image>

0EMb0000001UyH6.png

Correct behavior:

<Please see attached file for image>

0EMb0000001UyH1.png

FTP job is missing the FTP entry:

<Please see attached file for image>

0EMb0000001UyHB.png

Correct behavior:

<Please see attached file for image>

0EMb0000001UyHG.png


 

Cause

Cause type:
Other
Root Cause: Apache Tomcat is storing the old value in its cache.

Environment

OS Version: N/A

Resolution

Either stop and start the Automic Web Interface through Tomcat manager.

<Please see attached file for image>

0EMb0000001UyHL.png

Restart the Tomcat service.


Fix Status: No Fix

Fix Version(s):
N/A

Additional Information

Workaround :
N/A

Attachments

1558693322061000088202_sktwi1f5rjvs16m5j.png get_app
1558693320387000088202_sktwi1f5rjvs16m5i.png get_app
1558693318591000088202_sktwi1f5rjvs16m5h.png get_app
1558693316981000088202_sktwi1f5rjvs16m5g.png get_app
1558693315137000088202_sktwi1f5rjvs16m5f.png get_app