Linux / AIX agents failing with incorrect password with PAM authentication created

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

Error Message :
U02001007 User '&' is unknown or an invalid password has been provided.

When configuring an Agent for PAM authentication, the Agent fails with the above error message.

This occurs after the password has been confirmed to be correct.

Environment

OS: Linux
OS Version: N/A

Cause

Cause type:
Configuration
Root Cause: The PAM files have not been configured properly.

Resolution

Misconfiguration of the PAM files necessary.

Unix/Linux

On Linux, this can be caused by a missing comment in the ucxjlx6 file:

%PAM-1.0 auth include system-auth account include system-auth password include system-auth.

Will cause the failure. 

On Linux, this can be caused by a missing comment in the ucxjlx6 file:

#%PAM-1.0 auth include system-auth account include system-auth password include system-auth.

Will be successful.

AIX

Within AIX, the pam.conf needs to not specify the version of PAM being utilized:

ucxja64 auth required /usr/lib/security/64/pam_aix ucxja64 account required /usr/lib/security/64/pam_aix ucxja64 password required /usr/lib/security/64/pam_aix.  

Will cause a failure (as the modules will look for /usr/lib/security/64/64/pam_aix)

It should be configured as:

ucxja64 auth required /usr/lib/security/pam_aix ucxja64 account required /usr/lib/security/pam_aix ucxja64 password required /usr/lib/security/pam_aix

Fix Status: No Fix

Fix Version(s):
N/A

Additional Information

Workaround :
N/A