Running too many concurrent FTP/SFTP Jobs may cause Agent to timeout with a Srvc_Down status.

Products

• CA Automic Applications Manager (AM)

Issue/Introduction

Error Message :
N/A

Running Applications Manager's default FTP, FTP_JAVA, and SFTP_JAVA Jobs use 1 of 7 available Agent Socket Manager(ASM) threads within the AgentService process. A thread will not be "released" until the the file transer job is complete. ASM threads are also responsible for a number of other tasks including but not limited to connection checking, job processing, and database communication, between the Agent and RMI process.

If all 7 ASM threads are processing 7 concurrent file transfers jobs and are not released within the ResponseTimeout (default 60 seconds) or read_timeout (default 120 seconds) values, the Agent will timeout and go into a Srvc_Down status.

 

Environment

OS Version: N/A

Cause

Cause type:
By design
Root Cause: Running 7 concurrent FTP/SFTP Jobs will use all ASM threads

Resolution

Upgrade to the RA FTP Agent. File transfer jobs using the RA FTP Agent uses its own thread within the AgentService process.

Fix Status: No Fix

Fix Version(s):
N/A

Additional Information

Workaround :
Avoid running too many long running file transfer Jobs within a small period of time.