Running too many concurrent FTP/SFTP Jobs may cause Agent to timeout with a Srvc_Down status.

Products

• CA Automic Applications Manager (AM)

Issue/Introduction

Error Message :
N/A

Running Applications Manager's default FTP, FTP_JAVA, and SFTP_JAVA Jobs use 1 of 7 available Agent Socket Manager(ASM) threads within the AgentService process. A thread will not be "released" until the the file transer job is complete. ASM threads are also responsible for a number of other tasks including but not limited to connection checking, job processing, and database communication, between the Agent and RMI process.

If all 7 ASM threads are processing 7 concurrent file transfers jobs and are not released within the ResponseTimeout (default 60 seconds) or read_timeout (default 120 seconds) values, the Agent will timeout and go into a Srvc_Down status.

 

Cause

Cause type:
By design
Root Cause: Running 7 concurrent FTP/SFTP Jobs will use all ASM threads

Environment

OS Version: N/A

Resolution

Upgrade to the RA FTP Agent. File transfer jobs using the RA FTP Agent uses its own thread within the AgentService process.

Fix Status: No Fix

Fix Version(s):
N/A

Additional Information

Workaround :
Avoid running too many long running file transfer Jobs within a small period of time.