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Running too many concurrent FTP/SFTP Jobs may cause Agent to timeout with a Srvc_Down status.
Article ID: 88182
Updated On:
Products
CA Automic Applications Manager (AM)
Issue/Introduction
Error Message :
N/A
Running Applications Manager's default FTP, FTP_JAVA, and SFTP_JAVA Jobs use 1 of 7 available Agent Socket Manager(ASM) threads within the AgentService process. A thread will not be "released" until the the file transer job is complete. ASM threads are also responsible for a number of other tasks including but not limited to connection checking, job processing, and database communication, between the Agent and RMI process.
If all 7 ASM threads are processing 7 concurrent file transfers jobs and are not released within the ResponseTimeout (default 60 seconds) or read_timeout (default 120 seconds) values, the Agent will timeout and go into a Srvc_Down status.
N/A
Running Applications Manager's default FTP, FTP_JAVA, and SFTP_JAVA Jobs use 1 of 7 available Agent Socket Manager(ASM) threads within the AgentService process. A thread will not be "released" until the the file transer job is complete. ASM threads are also responsible for a number of other tasks including but not limited to connection checking, job processing, and database communication, between the Agent and RMI process.
If all 7 ASM threads are processing 7 concurrent file transfers jobs and are not released within the ResponseTimeout (default 60 seconds) or read_timeout (default 120 seconds) values, the Agent will timeout and go into a Srvc_Down status.
Cause
Cause type:
By design
Root Cause: Running 7 concurrent FTP/SFTP Jobs will use all ASM threads
By design
Root Cause: Running 7 concurrent FTP/SFTP Jobs will use all ASM threads
Environment
OS Version: N/A
Resolution
Upgrade to the RA FTP Agent. File transfer jobs using the RA FTP Agent uses its own thread within the AgentService process.
Fix Status: No Fix
Fix Version(s):
N/A
Fix Status: No Fix
Fix Version(s):
N/A
Additional Information
Workaround :
Avoid running too many long running file transfer Jobs within a small period of time.
Avoid running too many long running file transfer Jobs within a small period of time.
Feedback
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