ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

ARA login pages loses system name from dropdown

book

Article ID: 88180

calendar_today

Updated On:

Products

CA Automic Workload Automation - Automation Engine

Issue/Introduction

Affects Release version(s): 5

Error Message :
Logon error: Access denied

ARA login pages loses system name from dropdown

After logging out of ARA and leaving the webpage for a short while, upon trying to log back in i get a login error and can see that the system name is missing from the dropdown box.

To get around this i either have to shut and re-open the webpage or delete /Login.aspx?ReturnUrl=%2fDefault.aspx off the end of the URL and reload the page and then the dropdown populates with the system name.

<Please see attached file for image>

0EMb0000001UP8X.png

 

Cause

Cause type:
Defect
Root Cause: This was an Issue with the login data, which should be kept within the session

Environment

Release:
Component: ARLSMG

Resolution

This field was added on 30/03/2017. This article has not been updated yet. Refer to the "Description" or "Workaround" sections for solution information.

Fix Status: Released

Fix Version(s):
ARA 5.1.4 - already available

Additional Information

Workaround :
Refresh the login screen or restart browser session

Attachments

1558693434409000088180_sktwi1f5rjvs16m7k.png get_app