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Policy Server reports "Failed to write audit log record. Record dropped" lines

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Article ID: 8815

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Updated On:

Products

CA Single Sign-On

Issue/Introduction

We're putting load on our Policy Server, letting it process a lot of Federation transactions. As soon as we apply the load, Policy Server starts writing these errors in Policy Server log:

[3083/3264977808][Wed Apr 22 2015 21:03:05][SmReports.cpp:637][ERROR][sm-Server-02700] Failed to write audit log record. Record dropped. 
[3083/3264977808][Wed Apr 22 2015 21:03:08][SmReports.cpp:637][ERROR][sm-Server-02700] Failed to write audit log record. Record dropped. 

Why do we have those error messages and how can we get rid of them?

 

Environment

Policy Server R12.52 SP1

Cause

This error is shown because Audit Messages are produced when the Policy Server does the Federation transaction processing, and Policy Server should have EnableEnhancedTracing registry key enabled. There is a fix in R12.52 SP1 CR08 that shows a message saying that this error because of EnableEnhancedTracing not enabled in the Policy Server registry.

 

Resolution

Upgrade the Policy Server to 12.52SP1CR08 and add the registry key to the Policy Server :

 

HKEY_LOCAL_MACHINE\SOFTWARE\Netegrity\SiteMinder\CurrentVersion\Reports 

Enable Enhance Tracing= 0x1; DWORD 

 

Defects Fixed in 12.52 SP1 CR08:

00302490 DE139629 Policy Server fails to record the audit log

 

 

Additional Information

R12.52 SP1 Release Notes : Defects fixed in CR08