JWP produces Java core dump

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

Error Message :
1TISIGINFO Dump Event "traceassert" (00080000) received

The Java-based work process (JWP) produces a Java core dump.

This is a general work process (WP) crash, wherein all WP's have been forced to close due to an IBM Java crash.

Three Dump file are grenerated:

1. JAVACORE.XXXX.TXT
2. CORE.XXXX.TMP
3. SNAP.XXXX.trc

The contents of the core files indicate that the core dump was caused by a JVM abort. Reference the above error message.
 

This behavior has been seen on AIX systems where IBM Java 1.8 is being used.
 

Environment

OS: IBM AIX
OS Version: N/A

Cause

Cause type:
Other
Root Cause: Core file indicates that core dump was caused by a JVM abort. This should never be possible with a jar starting, which indicates that this is a bug with the IBM Java.

Resolution

The only course of action when faced with this error is to contact IBM Support as this is an issue with IBM Java.

Our recommendation is that all logs and the below error message be sent to IBM Support to assist them in resolving the issue. 
 

1TISIGINFO Dump Event "traceassert" (00080000) received

This error is not a result of either a defect or a faulty design in Automic's products.
 

Fix Status: No Fix

Fix Version(s):
N/A

Additional Information

Workaround :
N/A