Error Message :
U0034018 The specified license class '2' for Agent 'VERITAS' is less than the required license class '4' found in the HTYP table. Correct .ini of Agent.
This issue is specific to Windows Server 2003 only.
After installing some Windows Security Updates and restarting the server, the Automic Agent fails to start due to a License Class issue as shown in this log:
Root Cause: Caused by Windows Server 2003 Security Update changes
OS Version: N/A
The Automic Agent reports in the log file whatever hardware data it is given by the Windows OS. If it has suddenly started reporting something different for hardware, this information is coming from Windows.
There is an issue with WinNT 5.2 (or Windows Server 2003).
Check the Microsoft article that describes this issue about "the number of physical hyperthreading-enabled processors or the number of physical multicore processors being incorrectly reported in Windows Server 2003" - http://support.microsoft.com/kb/932370.
These are the scenarios: