Agent crashes when running File Transfer resulting in U2000082 error

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Article ID: 88077

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Updated On:

Products

CA Automic Workload Automation - Automation Engine

Issue/Introduction

Error Message :
U2000082 The Agent routine 'UCFHEX' needs '' second(s) for message 'FH_PINF', RunID ''

Agent crashes when running a File Transfer if the processing time from a message by the agent is too long (more than 10 seconds), and the above error message is written in the agent log file. 

In order to write this logline, the RunID needs to come from the message. The FTXDATA message located on an odd address. This odd address causes an abstruse bus error from the Unix Agent. 

The error (crash) can only occur when all of the following occur:
  • The file transfer receiver is a UNIX agent.
  • The processing time of the FTXDATA Message is too long.
  • The message has not arrived from a UNIX platform.

Cause

Cause type:
Defect
Root Cause: Unix Agent crashes when running a file.

Environment

OS Version: N/A

Resolution

The problem was found and fixed with Automation.Engine_Agent_Unix_Linux_10_0_8+build.498 where the UNIX Agent crashed when running a file. Thus, to resolve this issue, you need to upgrade your UNIX Agent to the fix version listed below or newer version.

Fix Status: Released

Fix Version(s):
Component(s): Agent UNIX

Automation Engine 10.0.8 - Available

Additional Information

Workaround :
N/A