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Filetransfer (JOBF) not working after 'renew transferkey'


Article ID: 88069


Updated On:


CA Automic Workload Automation - Automation Engine


Error Message :
FAULT_OTHER - U00012114 GSS error: zero length error


After renewing the Transferkey on an Agent, the Agent is still capable of running JOBS objects, but cannot handle JOBF anymore.


The paramter 'Authentication' in UC_AS_SETTINGS is set to 'NO' (or not set at all) and a Transferkey has been renewed.

As transfer keys are not necessary for local executions of the Agent such as jobs (JOBS) and file events (EVNT), the Agent keeps processing.
However, as the transfer key is necessary for JOBF, which end with an status of FAULT_OTHER with the error message "U00012114 GSS error: zero length error."



Cause type:
Root Cause: N/A


OS Version: N/A


The issue has been fixed with Automation.Engine Version 11.2.3. Please upgrade Automation.Engine Server and Initialdata to at least this version to fix the issue permanentely.

Fix Status: Released

Fix Version(s):

Fix Version(s):
Automation.Engine 11.2.3 - already released
Automation.Engine 12.0.0 - already released

Additional Information

Workaround :
When the user clicks "renew transfer key" the Agent has to reconnect (with "Disconnect Agent Connection") force the re-negotiation of the key.
A Stop and Start of the Agent won't work - it needs to be "Disconnect" after the TransferKey was renewed.